Frequently Asked Questions

Site General

What search options are there?

We base our search solely on location, so search for a specific location and results will be generated around that location. You can move the map around which will adjust the photos in that search area, as well as zooming in and out on the map.

Any tips for location search?

Usually, the location marker is from where the image was taken. Perhaps widen your search as higher altitude photos may be outside your search radius however, it will still incorporate the area you are looking for.

What are the location markers based on?

For a majority of cameras used on this platform, the location metadata is included in the image file. Therefore the location marker is where the image was taken. Some cameras require manual entering of location information by our users so may not be completely accurate. Please contact us if you come across a photo with incorrect location information.

Cant find what you are looking for?

You can request a local operator to help attain the content you are looking for.

When will stock videos be available?

We will be adding stock videos late 2020 once we are happy the system is working correctly for photos. The addition of video will bring a large increase in data, and we are wanting to make sure our systems can handle it.

Purchasing

What is meant by licence information?

Please see this page about licencing information.

What currency are items in?

Items are in Australian Dollars. A currency converter is being worked on to assist with international sales.

Discount Codes

Discount codes will be issued for various reasons including sales. Keep an eye on our social media pages for any upcoming sales.

We are developing automatic discounts for bulk purchases. If you are looking at purchasing 3 or more images please contact us and we will manually organise a discount code for you.

Discount codes can be entered during checkout. If you miss applying a discount code at checkout, we cannot manually refund this amount after.

If your discount code does not work and please contact us and we will look into it for you.

Multiple discount codes can not be used.

What payment methods are accepted?

We accept MasterCard, Visa, American Express and PayPal.

Bank transfers can be organised manually for an additional $10 fee. Please contact us to organise.

How will I receive the image or video?

After a successful transaction, the following page will provide a link to download your content immediately. This link will also be emailed to you. If you do not receive this email or think you may have accidentally entered an incorrect email address, contact us to rectify. Ensure you check your junk/spam folder first.

Note you only have 72 hours to download the file. This is to prevent misuse of our content against our licence terms.

Will I receive an invoice?

Yes, after purchase there will also be a link to an invoice. This link will also be emailed to you with a download link to the content.

Unfortunately due to the limitations in our automatic system, we cannot make any changes to this invoice. We recommend you input all information required for the invoice on the Checkout page before purchasing.

My download link has expired. What can I do?

You only have 72 hours to download the file. This is to prevent misuse of our content against our licence terms. If for some reason you require additional downloads or extended time to download please contact us.

***This page is still under development. Please contact us with any questions you may have.