Frequently Asked Questions

Home / Frequently Asked Questions

Site General

Cant find what you are looking for?

You can find a local operator to help attain the content you are looking for. This feature will be released mid 2020. For now contact us and we will assist.

Any tips for location search?

Usually the location marker is from where the image was taken. Perhaps widen your search as higher altitude photos may be outside your search radius, however it will incorporate the area you are looking for.

What are the location markers based on?

For a majority of cameras use on this platform, the location metadata is included in the image file. Therefore the location marker is where the image was taken. Some cameras require manual entering of location information by our users so may not be completely accurate. Please contact us if you come across a photo with incorrect location information.

What search options are there?

We base our search solely on location, so search for a specific location and results will be generated around that location. You can move the map around which will adjust the photos in that search area, as well as zooming in and out on the map.

When will stock videos be available?

We will be adding stock videos mid 2020 once we are happy the system is working correctly for photos. The addition of video will bring a large increase in data, and we are wanting to make sure our systems can handle it.

Purchasing

Discount Codes

Discount codes will be issued for various reasons including sales. Keep an eye on our social media pages for any upcoming sales.

We are developing automatic discounts for bulk purchases. If you are looking at purchasing 3 or more images please contact us and we will manually organise a discount code for you.

Discount codes can be entered during checkout. If you miss applying a discount code at checkout, we cannot manually refund this amount alter.

If your discount code does not work and you please it should, contact us and we will look into it for you.

Multiple discount codes can not be used.

What currency are items in?

Items are in Australian Dollars. A currency converter is being worked on to assist with international sales.

What payment methods are accepted?

We accept MasterCard, Visa, American Express and PayPal.

Bank transfers can be organised manually for an additional $10 fee. Please contact us to organise.

What is your Satisfaction Guaranteed policy?

If you are not 100% satisfied with your purchase then please contact us and we will make it right.

We do ask that customers make sure that the content serves their purpose before purchasing. A good tip is to look at the resolution as this can greatly differ between images. If you have any pre purchase questions, please contact us.