What is meant by licence information?
Please see this page about licencing information.
What currency are items in?
Items are in Australian Dollars. A currency converter is being worked on to assist with international sales.
Discount codes will be issued for various reasons including sales. Keep an eye on our social media pages for any upcoming sales. We are developing automatic discounts for bulk purchases. If you are looking at purchasing 3 or more images please contact us and we will manually organise a discount code for you. Discount codes can be … More
What payment methods are accepted?
We accept MasterCard, Visa, American Express and PayPal. Bank transfers can be organised manually for an additional $10 fee. Please contact us to organise.
How will I receive the image or video?
After a successful transaction, the following page will provide a link to download your content immediately. This link will also be emailed to you. If you do not receive this email or think you may have accidentally entered an incorrect email address, contact us to rectify. Ensure you check your junk/spam folder first. Note you only have … More
Will I receive an invoice?
Yes, after purchase there will also be a link to an invoice. This link will also be emailed to you with a download link to the content. Unfortunately due to the limitations in our automatic system, we cannot make any changes to this invoice. We recommend you input all information required for the invoice on … More
My download link has expired. What can I do?
You only have 72 hours to download the file. This is to prevent misuse of our content against our licence terms. If for some reason you require additional downloads or extended time to download please contact us.
Transferring from the old to new
Our contributors are the backbone of this platform and we thank you for being a part of it. If you haven’t already, please join our contributors only Facebook group. This group is an informal location to discuss the platform or anything else related. Make sure when joining the group you enter your SkyStock associated email address or … More
We have improved and automated the new upload process to make it easier on contributors. You can upload content via your Dashboard. One of the major improvements is a single step upload process. As long as your photo meets the requirements, and has location exif data in the file, once you upload there will be nothing else … More
Don’t despair if your images are rejected. We will work with you to improve your imagery. SkyStock aims to offer clients high-quality resolution images and currently, photos will be rejected for: Format: JPG/JPEG and PNG. Location: This is by far the biggest reason for photo rejection. Please ensure an accurate location of where your image … More